New Book — Out Now!
All signed copies have gone!
Look out for the book signings coming up — the next being Cape Town, May 15, 2026! Find out more at cxsymposium.co.za
"This book is a masterclass in customer experience. Steve Towers distils decades of hard-won wisdom into an actionable playbook every business leader needs."
— Global CX Director, Fortune 500 Company
"The CEMMethod has transformed how our teams think about customer outcomes. This book brings it all together in one essential read."
— VP Customer Success, International Bank
"Practical, provocative and utterly essential. Steve Towers sets the gold standard for what great CX looks like in the real world."
— Chief Experience Officer, Telecoms Group
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