Keeping your ACX or CPP credential current

You earned your credential through demonstrated capability. Keeping it active means showing — every three years — that you’re still practising, still learning, and still contributing to the CEMMethod® community.

Start your renewalLog your activity

Cycle is 3 years. Standard fee is US$295 (US$195 for community members).

3 yrsCycle length
30 ptsRequired (Master tier)
15 ptsReal-time learning minimum
6 ptsAnnual floor
ACXA® AdvisorThe easiest way to hit the floor each year

Where your points come from

Points categories, caps, and earning methods for credential renewal
CategoryCapHow you earn
Live CEMMethod® educationNo cap1 point per hour — ACXA® Annual Advisor, workshops, live webinars
Self-study121 point per hour — recordings, on-demand courses, podcasts
Applied CEMMethod® work122 points per documented case; 4 points per transformation engagement
Community & volunteering61–2 points per activity
Content creation61 point per public article; 2 per book or keynote
Mentoring82 points per active mentor-mentee year
CX/process employment31 point per calendar year in a CX/process role

Live CEMMethod® education

CapNo cap
How you earn1 point per hour — ACXA® Annual Advisor, workshops, live webinars

Self-study

Cap12
How you earn1 point per hour — recordings, on-demand courses, podcasts

Applied CEMMethod® work

Cap12
How you earn2 points per documented case; 4 points per transformation engagement

Community & volunteering

Cap6
How you earn1–2 points per activity

Content creation

Cap6
How you earn1 point per public article; 2 per book or keynote

Mentoring

Cap8
How you earn2 points per active mentor-mentee year

CX/process employment

Cap3
How you earn1 point per calendar year in a CX/process role

All activities must be CEMMethod®-aligned. Internal-only work does not count for the content category.

How to renew — in five steps

  1. 1
    Track as you go

    Use the renewal log on your candidate dashboard from the day you certify.

  2. 2
    Hit your annual floor

    Six points per year, with three from live learning. The ACXA® Annual Advisor alone gets you there.

  3. 3
    Submit early

    You can apply up to 365 days before your expiry — no time lost.

  4. 4
    Pay the renewal fee

    US$295, or US$195 if you’re an active community member.

  5. 5
    Keep your evidence handy

    10% of applications are audited at random; all Mentor-level (ACX) and Coach-level (CPP) renewals are audited every cycle.

What if you let it lapse?

Day 1–180 after expiry

Suspended. You can still reinstate by paying the late fee and submitting your points.

After 180 days

Permanently expired. You’ll need to re-attend the accreditation workshop for your level to regain the credential.

A few rules to remember

  • No carryover — except up to 5 surplus points from live learning or applied work in the final 6 months of a cycle.
  • Internal-only content doesn’t count for the content category — your work needs to benefit the broader CX/process community.
  • Mentoring counts only when it’s outside your own immediate team — the point is to grow the wider community.

Need help?

Email renewals@bpgroup.org

Or open a ticket through your candidate dashboard. We respond within two business days.

Start your renewal