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Natasha Doren

Natasha Doren

Certified Outside-In Champion

Customer Experience Specialist

Freelance• South Africa
Qualified March 2022

Natasha Doren is a Customer Experience strategist known for turning insight into action across financial services, insurance, pension funds, and loyalty programmes. She challenges inside-out thinking, connecting customer and employee signals to fix what matters most. Her work focuses on journey redesign, service recovery, and restoring trust in complex environments. Insights. Activated.

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https://www.bpgroup.org/celebrations/profile?id=b42401c6-d8e3-4a52-acb3-04c9cbbc78ae
Thrilled to share that I've achieved my Certified Outside-In Champion certification with BP Group! Check out my profile on their Wall of Fame. #CX #CustomerExperience #BPGroup #CertifiedProfessional
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