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Dieketseng Shabangu

Dieketseng Shabangu

CPP Professional

Head: Client Experience

Standard Trust Limited• South Africa
Qualified September 2025

Keke has been exploring people’s minds for the last 20+ years, most of which has been in the Financial Services Sector. She has a broad spectrum of experience in social, academic, and marketing research. She has implemented various voice of the client initiatives, including UX Design and Client Experience. Keke is always extremely excited at the prospect of merging awesome client experiences that she believes are driven by passionate employees with facilitated EQ programmes to continuously be leaving room for more personal mastery, self-awareness and accountability. She holds a master’s degree in the social sciences, a diploma in Client Experience Design and a Post Graduate Diploma in Digital Business

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Thrilled to share that I've achieved my CPP Professional certification with BP Group! Check out my profile on their Wall of Fame. #CX #CustomerExperience #BPGroup #CertifiedProfessional
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