Dharmendra Bhikha Patel

I am a confident and results-driven leader with over 20 years of experience across Operations, Customer Experience, Customer Support, and Contact Centre optimisation and management. I have a proven track record of building, motivating, and leading high-performing teams to deliver exceptional results. Passionate about innovation and continuous improvement, I have twice been awarded 1st prize for the successful implementation of efficiency-driven initiatives. My experience includes project portfolio management, business process review, automation, service recovery, customer experience (CX)and strategic project delivery with a strong focus on aligning execution to business objectives and improving operational effectiveness