Solutions
Solutions for Practical Customer-Outcome Transformation
Organised around the business problems that matter — not product catalogues. Each solution area addresses a specific transformation challenge with proven methodology, tools, and structured pathways.
Most organisations know they need to transform around customer outcomes. The challenge is rarely ambition — it's knowing where to start, how to structure the work, and how to sustain it beyond the initial enthusiasm. These solution areas map directly to the structural problems that prevent transformation from taking hold.
Customer Experience Transformation
Help organisations redesign experiences by changing the work behind them — not just the touchpoints customers see, but the processes, decisions, and structures that produce those experiences.
Explore the ACX ProgrammeBusiness challenge
Customer satisfaction initiatives that improve scores without changing outcomes. Surface-level journey mapping that never translates into operational change. Transformation programmes that stall after the diagnostic phase.
Likely buyer
Chief Customer Officers, Heads of Transformation, Operations Directors leading customer-outcome programmes.
Process and Operating Model Redesign
Improve the underlying processes, handoffs, and structures that shape the customer experience. Move from inside-out functional silos to outside-in operating models designed around customer outcomes.
Explore CEMMethodBusiness challenge
Fragmented processes across departments that create friction, rework, and inconsistency. Operating models built around internal efficiency rather than customer-outcome delivery. High cost-to-serve with low customer value.
Likely buyer
COOs, Process Excellence leaders, Heads of Operations, Business Transformation leads.
Capability Building and Certification
Build practical internal capability using ACX certification pathways and guided learning. Develop professionals, champions, and mentors who can sustain and scale transformation internally.
Explore ACX CertificationBusiness challenge
Over-reliance on external consultants for ongoing transformation work. Internal teams that understand the theory but lack structured frameworks to execute. Capability that leaves the organisation when individuals move on.
Likely buyer
L&D Directors, Talent Development leads, HR Business Partners, Transformation Programme Managers.
Leadership Alignment and Executive Workshops
Help leadership teams align around customer outcomes, priorities, and execution. Create shared understanding of what customer-led transformation requires and what it means for strategy, investment, and governance.
Explore Executive SessionsBusiness challenge
Executive teams that agree on "customer centricity" in principle but diverge on priorities, investment, and accountability. Misalignment between transformation ambition and operational reality.
Likely buyer
CEOs, Board Sponsors, Chief Strategy Officers, Executive Committee members.
Enterprise Rollout and Licensing
Scale transformation across business units, geographies, and functions using internal champions, toolkits, and licensed deployment of the BP Group methodology.
Explore Enterprise LicensingBusiness challenge
Successful pilot programmes that never scale beyond the initial team. Inconsistent approaches across regions and divisions. Transformation investment that produces pockets of excellence but not organisational capability.
Likely buyer
Group Transformation Directors, Enterprise Programme leads, Chief Operating Officers of multi-division organisations.
Not sure where to start?
Most transformation programmes benefit from clarity before commitment. Start with an ACX diagnostic to understand your current maturity, or an executive conversation to align leadership around priorities and next steps.
There is no obligation and no generic proposal. Every conversation begins with understanding your context, your challenges, and your ambition.